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	<title>Accounting Elf &#187; zappos</title>
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	<description>a look at the CPA exam and recruiting</description>
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		<title>Happy Employees, Great Service</title>
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		<comments>http://www.accountingelf.com/happy-employees-great-service/#comments</comments>
		<pubDate>Sun, 15 Mar 2009 18:26:43 +0000</pubDate>
		<dc:creator>kelkel</dc:creator>
				<category><![CDATA[accounting]]></category>
		<category><![CDATA[cool businesses]]></category>
		<category><![CDATA[corporate america]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[great employer]]></category>
		<category><![CDATA[zappos]]></category>

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		<description><![CDATA[The &#8220;corporate America&#8221; image Zappos wants to avoid is basically what most CPA firms are stereotyped as being. I found this video interesting because their goals of providing high quality service and having enthusiastic, well-trained employees is essentially the same as what those CPA firms are aiming for. Of course, your average corporate customer perhaps [...]


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			<content:encoded><![CDATA[<p>The &#8220;corporate America&#8221; image Zappos wants to avoid is basically what most CPA firms are stereotyped as being. I found this video interesting because their goals of providing high quality service and having enthusiastic, well-trained employees is essentially the <em>same</em> as what those CPA firms are aiming for.</p>
<p>Of course, your average corporate customer perhaps doesn&#8217;t appreciate the &#8220;little bit weird&#8221; core value, the same way your average individual consumer does, but it is interesting to think about!</p>
<p>Also, I wonder if the way they treat their employees is something that we&#8217;re going to see more or less of in the future. They provide free food and snacks, and encourage employees to decorate their offices to express themselves. The CEO has a desk/cube that&#8217;s just the same as everyone elses&#8217;.</p>
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